Returns & Exchanges

At LightBurn Software, we offer a 30-day trial period to ensure our software meets your needs before purchase; however, once a license key is activated, it is generally non-refundable. If you have not yet activated your license or have purchased physical goods, we provide a streamlined process for returns and adjustments.

1

Verify Eligibility

Ensure your software license has not been activated or that your physical hardware is within the 30-day return window in its original packaging.

2

Contact Support

Email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) or digital cancellation.

3

Deactivate License

For digital returns, you must follow the deactivation prompts within the LightBurn software to release the license key from your hardware.

4

Receive Refund

Once your return is processed or the license is verified as inactive, a refund will be issued to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing